Terms of service
These terms decide what an inquiry to QUEUE STUDIO does and does not commit either of us to.
Written as the questions a studio lead actually asks before signing anything — scope, fees, the guarantee, and the way out. Not a document written to be skipped.
When did these terms take effect?
These terms took effect on 14 September 2026 and apply to every visit to siruhewu.com from that date, including anyone reading this page before sending an inquiry about a gaming interface design studio engagement.
Who are these terms actually with?
Siruhewu, trading as QUEUE STUDIO at siruhewu.com, based at 131 Station Road, Austin, Texas 08122, United States. Four people work under that name. There is no separate legal entity behind a client logo, no subcontracted studio doing the actual design work, and no account manager standing between you and the two or three people who will design your marketplace screen or your case-opening mechanic.
What does the studio actually provide, and where does it stop?
QUEUE STUDIO designs interfaces for gaming and esports products only: skin marketplace UI design, case opening mechanic design, esports team website design and tournament bracket design, in-game inventory UI design, loadout builder interface design, and launch consulting around all of it. It does not build the game itself, does not run a marketplace, does not hold player funds, and does not process payment or payout on anyone's behalf. It does not accept work outside gaming and esports interfaces — a bakery site or a law-firm site gets turned down before a call is booked, on the record, because the vocabulary of a drop rate table or a trade hold has nothing in common with a menu page.
What gets delivered is design work: screens, states, prototypes, specifications and written audits. Turning a delivered prototype into a shipped product — real inventories, authentication, a payment or payout rail — is engineering work the studio scopes separately and states plainly rather than folding into a design fee.
Is anything on this site actually for sale?
No. The catalogue on the homepage is inquiry-only. Nothing on siruhewu.com is a cart, a checkout or a payment page, and no figure shown anywhere on the site is a binding quote — a price basis describes how a fee gets structured once the scope of a marketplace, mechanic or tournament site is known, not a number owed on submission.
An inquiry becomes an order only after a written scope and a signed agreement covering deliverables, timeline and fee are exchanged outside this website. Sending the contact form, calling the number below, or running the case-opening demo on the Drop & Loadout Lab commits nobody to anything.
How does a fee actually get worked out?
Every fee is quoted in US dollars once the brief call has scoped the work, on one of five bases depending on the item: a fixed fee per phase for a marketplace interface, a fixed fee per mechanic for a case or drop screen, a flat project fee for a team or tournament site, a fixed fee per screen set for an inventory or loadout build, or an hourly consulting block, sold in fixed blocks of hours, for a launch audit. A price changes when the scope changes — an added mechanic, an added platform, a client-side requirement discovered mid-project — and any change is agreed in writing before it is billed. Nothing is billed against a number quoted before scoping.
What can't a visitor do here?
- Scrape, copy or resell the site's text, photographs, prototype code or catalogue structure.
- Send the contact form or the support chat automated, abusive or fraudulent content, or use either to probe the site for weaknesses.
- Use the Drop & Loadout Lab, its odds table or its export function to represent a real currency, wager or gambling product to a third party — it is a design demonstration and states that on the page.
- Attempt to bypass the honeypot fields or the consent controls on the contact form or the cookie banner.
A visitor who does any of the above may be refused further access, as covered under termination below.
Who owns the words and pictures on this site?
QUEUE STUDIO owns the text, the photography, the Drop & Loadout Lab's code, and the QUEUE STUDIO name and marks shown throughout this site, unless a specific page states otherwise. None of it may be copied into another studio's pitch deck, portfolio or client-facing site without written permission. A client's own delivered design files are covered by the separate agreement signed for that engagement, not by this page.
What is this site provided as is, and what isn't promised?
The website, the Drop & Loadout Lab and every case study on it are provided as is, without a warranty that they will be uninterrupted, error-free, or fit for a purpose the studio was not told about in writing. The odds table and the simulation chart inside the Lab are demonstrations of an honest weighted roll, not a certified random-number generator submitted to any gaming regulator, and the case studies describe results already achieved for named engagements, not a guarantee of the same number for a future one.
What happens if something on the site actually goes wrong?
QUEUE STUDIO is not liable for indirect or consequential loss arising from use of this website or the Lab — lost data from a browser session, a missed deadline caused by a site outage, or a decision made solely on a demonstration figure. Where liability cannot be excluded under Texas law, it is limited to the fee actually paid for the specific engagement giving rise to the claim, or, where no fee has been paid, to zero.
Can access to the site or the chat be taken away?
Access to the contact form, the support chat and the Drop & Loadout Lab can be refused or withdrawn for a visitor who breaches the acceptable use terms above, without prior notice where the breach is abusive or fraudulent. A signed client engagement is ended under the notice terms written into that separate agreement, not under this page.
Which law actually runs these terms?
These terms are governed by the law of Texas, United States. A dispute that cannot be resolved directly is heard in the courts of Austin, Texas. A visitor reaching the site from outside the United States is still bound by this clause; nothing here transfers the dispute to a court elsewhere.
How would a visitor find out these terms had changed?
A revision to this page carries a new effective date at the top, replacing 14 September 2026. There is no separate email announcement for a terms update; the current version live on siruhewu.com is the one in force, and a client engagement already under a signed agreement is governed by the version of these terms in force on the date that agreement was signed.
What is the one-week prototype guarantee, stated as a term rather than a pitch line?
Every engagement — a marketplace phase, a case mechanic, a tournament bracket, an inventory screen set — opens with a clickable prototype of the one mechanic that carries the project: the case opening, the queue screen, the payout state. That prototype is delivered within the first week of the engagement's start date as agreed in the signed scope.
It does not cover a delay caused by the client — a missing item list, an unavailable brand asset, an unanswered question the studio needs to build the mechanic — and it does not extend to phases after the first prototype, which follow the timeline agreed in writing for that phase.
Who do I actually write to about these terms?
Write to office@siruhewu.com or call +1 (776) 555-5853. Post reaches the studio at 131 Station Road, Austin, Texas 08122, United States. A question about a specific engagement is answered faster with the engagement's start date included.